Support

Need help with TallyFleet? We're here.

Get in touch

Email support@tallyfleet.com. We usually reply within 48 business hours.

To help us help you faster, include:

The email on your TallyFleet account
What you were trying to do
What happened instead (a screenshot helps)

Please don't send passwords or full card numbers by email.

Common questions

How do I sign up?

Choose Sign up on tallyfleet.com and create your account.

Does TallyFleet cost anything?

Billing isn't turned on yet. You won't be charged until we post billing terms and you agree to them.

How do I connect TallyFleet to an AI app?

The AI connection is coming soon. It will be read-only: it answers questions about your records and can't change them.

Open TallyFleet's connection guide and follow the setup steps for your AI app.
When asked, sign in to your TallyFleet account.
Review the access request and approve it.
Ask a question, like "How much did I earn this week?"

You need a TallyFleet account first. If you don't have one, you can sign up during step 2.

What can the AI connection do?

The connection is read-only. It answers questions about your own logged data:

Earnings this week
Earnings by region
Earnings by car
Miles driven
Your biggest expense

Example replies (demo data):

"You've logged $700 in income so far this week (Sep 28 – Oct 3), from 1 car."
"Fleet 0001 led your logged income this week (Sep 28 – Oct 3) with $700."
"Your biggest expense this week (Sep 28 – Oct 3) was $75 for repairs on Fleet 0001."

What can't it do?

It can't add, change or delete your records.
It can't see your payment details.
It can't see anyone else's data.
It doesn't connect to Tesla. It only knows what you've logged in TallyFleet.

How do I disconnect TallyFleet from my AI app?

In TallyFleet, open Account → Connected apps, find the connection and choose Disconnect. That revokes access right away. You can also remove TallyFleet from your AI app. You can reconnect any time.

Why does a number look off?

Usually it's one of these:

Only logged data counts. TallyFleet doesn't pull trips from Tesla or rideshare apps. If a trip, payout or expense isn't entered yet, it isn't in the total.
Weeks start on Monday. "This week" runs from Monday to today.
Time zone. Days and weeks follow your account's time zone. There is no automatic default. An entry made late at night may land on a different day than you expect. Choose your time zone in Vehicles → Business profile → Time zone.

Still looks wrong? Email us with the number you expected and the one you saw.

How do I reset my password?

On the sign-in page, choose Forgot password and enter your email. We'll send you a reset link. You can also sign in with an email link instead.

No email? Check your spam folder, then contact us.

How do I export my data?

In TallyFleet, go to Records, then Import, export & backups. You can download your records as a CSV file, or a full JSON backup. Export any time, as often as you like.

How do I delete my account?

Email support@tallyfleet.com from the email on your account and ask us to delete it. We'll delete your account and its data, including receipts and photos. Export your data first if you want a copy.

You can also delete single records, receipts or photos in the app at any time.

How do I report a security issue?

Email support@tallyfleet.com with "Security" in the subject line. Tell us what you found and how to reproduce it. Please don't access other people's data or share the issue publicly until we've fixed it. We'll reply as soon as we can.